Our Promise

At Farmer's Link, customer satisfaction is our top priority. While we carefully inspect every product before it leaves our hands, we understand that issues can occasionally arise. This policy outlines how we handle refunds, replacements, and disputes.

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

• Wrong Product Delivered: You received a different product than what you ordered.
• Quality Issue: The product has a significant quality defect (e.g., mold, contamination, severely damaged packaging).
• Missing Items: Your order is missing one or more items that you paid for.
• Significantly Short Weight: The quantity received is noticeably less than what was ordered.

How to Submit a Claim

If you believe you are eligible for a refund or replacement:

• Contact us within 24 hours of receiving your order.
• Text or call 647-868-8888 or email thefarmerslink@gmail.com.
• Include your order details, a description of the issue, and clear photos if applicable.
• Our team will review your claim and respond within 24 hours.

Resolution Options

Upon approval of your claim, we will offer one of the following resolutions:

• Replacement: We'll send a replacement item on your next delivery (preferred).
• Store Credit: A credit applied to your account for future orders.
• Refund: A cash refund arranged at our discretion for qualifying cases.

What Is NOT Eligible

Refunds and replacements are not available in the following situations:

• Change of mind after delivery (e.g., you didn't like the strain).
• Claims submitted more than 24 hours after delivery.
• Products that have been substantially consumed.
• Delivery delays due to traffic, weather, or circumstances beyond our control.
• Issues caused by customer error (e.g., wrong address provided).

Disputes

If you disagree with the outcome of your claim, you may request a review by contacting our management team at thefarmerslink@gmail.com. We are committed to finding a fair resolution for all parties.

Contact Us

For any questions about our Refund Policy, please reach out:

• Text/Call: 647-868-8888
• Email: thefarmerslink@gmail.com